Refund Policy

1. Overview

Uptrender is committed to customer satisfaction. We offer a comprehensive refund policy for our services. This policy outlines the conditions under which refunds are issued and the process for requesting one.

2. 30-Day Money-Back Guarantee

If you are not satisfied with our services within 30 days of purchase, we offer a full refund, no questions asked. This guarantee applies to:

• Monthly subscription plans
• Annual subscription plans (pro-rated basis)
• One-time purchases for training materials or tools

To be eligible for the money-back guarantee, you must request the refund within 30 days of your initial purchase.

3. Refund Eligibility

Refunds are available for the following scenarios:

• Unsatisfied with the service (within 30 days)
• Technical issues preventing service use (if unresolved after support)
• Duplicate or erroneous charges
• Service cancellation before billing cycle
• Billing errors

4. Non-Refundable Items

The following items are generally not refundable:

• Trading losses or losses incurred on the platform
• Virtual currency or credits that have been used
• Services used beyond the refund period (30 days)
• Fees generated due to user error
• WhatsApp messaging credits that have been consumed
• Custom development or consulting services (unless specifically agreed)

5. Refund Process

To request a refund, follow these steps:

1. Contact our support team at support@uptrender.com
2. Provide your account details and purchase information
3. Explain the reason for your refund request
4. We will review your request within 5 business days
5. Upon approval, refunds are processed to your original payment method
6. Refund processing typically takes 7-10 business days

6. Partial Refunds

Partial refunds may be issued in the following cases:

• Annual subscriptions cancelled mid-year (pro-rated refund)
• Service usage exceeding the refund period (deduction for days used)
• Partial service outages affecting functionality

7. Account Termination Upon Refund

Once a refund is issued:

• Your account will be deactivated
• You will lose access to all paid features
• Any data associated with the account may be deleted after 30 days
• You cannot re-open the account using the same credentials

8. Chargebacks and Disputes

If you initiate a chargeback or dispute without contacting our support team first:

• Your account will be permanently suspended
• You will be ineligible for future refunds
• You may face legal action to recover dispute fees and damages

We encourage all customers to contact our support team before pursuing chargebacks.

9. Special Circumstances

In cases of extraordinary circumstances (system outages, data loss, etc.), we may offer:

• Service credits for future use
• Extended subscription periods
• Discounted renewal rates

Each case is evaluated individually at our discretion.

10. Contact Support

Have questions about our refund policy? Contact us:

11. Policy Changes

Uptrender reserves the right to modify this refund policy at any time. Changes take effect immediately upon posting to the website. Your continued use of our services constitutes acceptance of the updated policy.